Case Support Pro errors

Case Support Pro errors

Postby stephen » Tue May 30, 2006 11:35 am

problem: On starting Case Support Pro get error
PowerView: PwrView.EXE - Entry Point Not Found
The procedure entry point GetTextExtentPointI could not be located in the dynamic link library MSDART.DLL

This error occurs 3 times Press OK to continue then we get:
Open Main Database (97)
An unexpected error "The specified procedure could not be found", Error Code= -3759360 occurred while trying to access the User Database. Please contact your software vendor to report this error.

Press OK and get error
There was an error modifying the userdata.mdb. (592)
Cannot perform this operation on a closed database.

Press OK and get first error again
PowerView: PwrView.EXE - Entry Point Not Found
The procedure entry point GetTextExtentPointI could not be located in the dynamic link library MSDART.DLL

Solutions tried
from:
http://www.zpay.com/phpbb2/viewtopic.php?p=1167&
You would need to install the Microsoft Jet Engine and the up to date MDAC tools.
Note: You MUST install the Jet Engine before MDAC.

Another site with a solution
http://msmvps.com/blogs/bradley/archive ... /3118.aspx
You will need to get the 2.80.1022.0 version of the oledb32.dll file.
stephen
 
Posts: 507
Joined: Thu Feb 09, 2006 9:37 am
Location: Brisbane

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